Return & Refund Policy
Return:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at supportguardianinsulinpack@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at supportguardianinsulinpack@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
We only exchange products if they are defective or damaged. If you need to exchange your product for the same product, please contact us by email: support@guardianinsulinpack.com. We will process the free exchange.
How can customers return your products?
- By mail
What is the restocking fee?
- No restocking fee
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at supportguardianinsulinpack@gmail.com
For Further Inquiries:
If you have any further questions, please contact our customer service at:
Company Name: Insukeep
Phone: 1800 787 676
Email: supportguardianinsulinpack@gmail.com
Address: 155 Varsity Parade, Varsity Lakes, QLD 4227, Australia
Business Hours:
Monday to Friday:
9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed
Response Time: We aim to respond within 1 business day
Frequently Asked Questions
How long does the GUARDIAN™ insulin safe pack keep insulin cool?
The GUARDIAN™ case keeps your insulin and medications cool for 6–8 hours when used with the included ice packs. It's ideal for travel, outdoor activities, or daily outings.
How do I use the ice packs?
Freeze the included ice packs for 8–12 hours before use. Once frozen, place them in the case to maintain a cool environment for your insulin and supplies.
Does the case show the current temperature inside?
Yes, it features a built-in thermometer display that shows real-time internal temperature, so you can always ensure your medications are within a safe range.
What materials is the case made from?
The case is made from PU, EVA, and aluminum foil, offering triple insulation with a thickened cotton layer to ensure temperature stability and durability.
Is it waterproof?
Yes, the GUARDIAN™ case is waterproof and weather-resistant, protecting your insulin and accessories from moisture, spills, and the elements.
What can I store inside the case?
It fits insulin pens, vials, syringes, test strips, alcohol wipes, and other small diabetic accessories. It’s designed for everyday needs and travel convenience.
